Shipping Policy

Thank you for shopping with Langkaao. Every dress is handmade and carefully prepared for you. Please review the following information before placing your order.

1. Order Processing Time

Because our dresses are handmade, processing time is required before shipment. Processing time is separate from shipping time.

  • Orders require 3‑6 business days for preparation before dispatching. Processing time excludes weekends and public holidays, and is separate from shipping transit time.

  • Additional or advanced customization: The timeline will be determined after you contact us and we complete the design consultation, confirmation, and production arrangements.

Business days do not include weekends or public holidays.

Processing may take longer during peak seasons, holidays, major sales, or when additional order details need to be confirmed. If we require further information to complete your order, the processing period may begin after we receive your confirmation.

2. Shipping Options and Estimated Delivery Times

We offer the following shipping methods:

Shipping Method Estimated Shipping Time
Standard Shipping 7–13 business days
Expedited Shipping 5–7 business days

Shipping times vary depending on the destination country or region. The estimated delivery time available for your address will be displayed at checkout.

The estimated total delivery time is:

Processing time + Shipping time

All delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, local postal services, weather, public holidays, peak seasons, incorrect address information, or other circumstances outside our control.

3. Shipping Costs

Shipping costs vary depending on the destination country or region, shipping method, and order details.

The available shipping methods and applicable shipping charges will be calculated and displayed at checkout before payment.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking link, where available.

Please allow 2 business days for the carrier to update the tracking information after dispatch.

If you have not received your shipping confirmation within the expected processing period, please check your spam or junk folder before contacting us.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number where required.

If you need to change your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

We are not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.

6. Customs Duties, Taxes, and Import Fees

We offer DDP shipping for eligible destinations. All import duties, taxes and customs fees are covered by our store. You will NOT be charged any additional customs costs when receiving your gown.

Customs policies vary by country and region. Customs clearance may also affect the delivery time.

7. Delivery Delays

International shipments may occasionally be delayed due to customs inspections, carrier disruptions, weather conditions, public holidays, peak-season demand, or other events outside our reasonable control.

If your order has not arrived within 3 business days after the latest estimated delivery date, please contact us at service@langkaao.com with your order number. We will assist you in checking the shipment with the carrier.

A shipping delay alone does not automatically mean that a parcel is lost.

8. Lost Packages

If tracking shows no delivery and the package is suspected to be lost, please contact us at service@langkaao.com within 3 days of the estimated delivery date.

We will work with the shipping carrier to investigate the shipment. Claims and resolutions are subject to the carrier’s investigation and our applicable refund or replacement policy.

9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check the delivery location, mailbox, reception desk, or other secure areas.

  2. Ask household members, neighbors, building staff, or reception staff whether they accepted the package.

  3. Contact the local shipping carrier for delivery details.

  4. Contact us at service@langkaao.com if the package still cannot be located.

10. Failed Delivery, Refused Packages, and Returned Shipments

A package may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, refusal of delivery, or unpaid customs charges.

If a package is returned, please contact us at service@langkaao.com

We are not responsible for packages once they are delivered to shipping companies, freight forwarders, or third-party carriers. Any associated risks are the responsibility of the customer.

Because our products are handmade and may be customized, returned shipments remain subject to our Return and Refund Policy.

11. Split Shipments

To help deliver your order efficiently, items from the same order may be shipped separately. If this occurs, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless otherwise agreed with you in advance.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

  • Store name: Langkaao

  • Email: service@langkaao.com

  • Contact page: Contact us

  • Business address: Room 1301 (1308), Building 4, No.1599 Suzhan Road, Gusu District Suzhou City, Jiangsu Province 215000 P.R.China

Please include your order number when contacting us about an existing order.